Steps
- 01
"WhatsApp rejected the message"
Almost always: 24 hours passed since the customer's last message; only an approved template is allowed. Send from the app (WhatsApp on the card) or ask for an outreach template.
- 02
"WhatsApp isn't connected"
Your admin needs to connect a number under Lead sources → WhatsApp.
- 03
"No phone number"
Add one: click the lead's name → Quick edit.
- 04
"No permission for this channel"
Your role doesn't include WhatsApp sending. Ask your admin.
- 05
"Monthly quota exceeded"
The company's WhatsApp quota is used up; admins see usage in company settings.